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Terms & Conditions

Prices

Our prices are shown on our website, and include VAT at 20%.

Delivery

Goods are despatched within 48 hours of receiving the order. If certain items are out of stock we will inform the customer by e-mail as to when they can be expected to arrive.

Products over £50.00 will be delivered by carrier or post office and will require a signature before the goods are released. All products will be securely packaged and checked when leaving our factory.

Any goods which have been damaged in transit must be reported to the carrier immediately. If your goods have been signed for by you it means you have accepted them in the condition as seen.

We shall ensure that you are aware of our legal duty to supply goods that are in conformity with the contract

Refunds

You may cancel your order at any time up to 14 working days after the day of delivery of your order provided you have taken reasonable care of the products. We will give refunds in accordance with your legal rights,i.e. where goods are not of satisfactory quality or not as described. In other cases we will consider an exchange, a credit note, or repair. Please remember that you are not entitled to a refund if goods are damaged after delivery. If goods are delivered damaged please sign for as damaged to entitle you to a refund.

Damp atmospheric conditions will effect the performance of the table bomb, therefore the shrinkwrap must remain on these bombs until ready for use. No responsibility will be taken by Designer Crackers if the instructions on the label are not adhered to.

If a table bomb has failed to eject satisfactorily, a replacement or full refund (including postage) will only be offered if the the party bomb, plus all the contents are returned complete and unopened.

We require you to pay for the postage of any returned goods. Please contact us and inform us of your wish to return the goods and we will allocate you a Returns Code (which you should to include with the package to ensure we process your return as efficiently as possible).

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).